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As part of our financial education efforts, we want to share important information with you on how to reduce your risk of fraud and identity theft.

Secure E-Mails and E-Alerts

When you use CU GO! Online Banking, you have access to a secure message center that you can use to communicate with our member service representatives. You also have access to E-Alerts to notify you about specific activity on your accounts.

Encrypted Email User Awareness Program

To ensure the confidentiality of private information that we may send you via email and comply with financial regulations, we have implemented a new email encryption service through Zix Corporation. To learn more about this service, visit our user awareness website.

Secure Message Center

Access the Secure Message Center when you have received a secure message. 

Fraud Prevention Service - Debit Cards

In our continuing efforts to keep your accounts secure, we've improved our alert system for potential fraud on debit cards. When potential fraud is detected, you could receive either an e-mail, text or phone call alert. You will then have the option to respond indicating if the transaction was fraud or no fraud. Remember - our messages will never ask for your PIN or account number.  

Fraud Reporting

You should contact us immediately if you suspect that your account has been compromised.

  • Local: 304-485-4523
  • Toll Free: 1-800-642-1902

Password Safety

Always create unique passwords for your online accounts. Never share your password. Create passwords that contain lowercase letters, capital letter, numbers and special characters.

Security Resources

Federal Trade Commission – Consumer Information:

Recovering from Identity Theft

Identity Theft Solutions

Learn how you can monitor more of what matters. IDShield's comprehensive identity protection service diligently monitors for signs of criminal activity and gives you all you need to keep your identity secure from thieves and fraud. Review the video 's below to learn more or Get Started Today!