Jump to main content

Security

As part of our financial education efforts, we want to share important information with you on how to reduce your risk of fraud and identity theft.

Secure E-Mails and E-Alerts

When you use CU GO! Online Banking, you have access to a secure message center that you can use to communicate with our member service representatives. You also have access to E-Alerts to notify you about specific activity on your accounts.

Encrypted Email User Awareness Program

To ensure the confidentiality of private information that we may send you via email and comply with financial regulations, we have implemented a new email encryption service through Zix Corporation. To learn more about this service, visit our user awareness website.

Secure Message Center

Access the Secure Message Center when you have received a secure message. 

Fraud Prevention Service - Debit Cards

In our continuing efforts to keep your accounts secure, we've improved our alert system for potential fraud on debit cards. When potential fraud is detected, you could receive either an e-mail, text or phone call alert. You will then have the option to respond indicating if the transaction was fraud or no fraud. Remember - our messages will never ask for your PIN or account number.  

Fraud Reporting

You should contact us immediately if you suspect that your account has been compromised.

  • Local: 304-485-4523
  • Toll Free: 1-800-642-1902

Password Safety

Always create unique passwords for your online accounts. Never share your password. Create passwords that contain lowercase letters, capital letter, numbers and special characters.

Security Resources

Federal Trade Commission – Consumer Information:

Recovering from Identity Theft

Identity Theft Solutions

Fraud is on the rise, but there's an easy solution - activate Kasasa Protect ™. It's comprehensive and affordable protection for your personal and financial data. Add it to your West Virginia Central  FCU checking account today for more peace of mind.   Learn More.

Cyber Security

Are you safe online? Check out the resources below for more information.