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Contact Us

Member Service

Member Service is available to help you Monday – Thursday 8:30 a.m. to 4:30 p.m., and Friday 8:30 a.m. to 5:30 p.m.

  • Local – 304-485-4523
  • Toll Free: 1-800-642-1902
  • Fax Line: 304-424-0718

Mailing Address

You can send your deposits and/or payments to:
West Virginia Central Federal Credit Union
1306 Murdoch Ave.
Parkersburg, WV 26101


We value our members’ comments, suggestions, and concerns. Email us with questions or comments at teammember@wvccu.org.

Note: When emailing West Virginia Central Federal Credit Union, never include your account number, sensitive or personal information. We cannot accept request for transactions via e-mail.

Audio Teller 24

Audio Teller 24 is available 24/7 using your touch-tone phone.

  • Local: 304-422-3050
  • Toll Free: 1-800-982-7849

Visa® Debit Card / Visa® Credit Card

If you need to report a lost or stolen debit card after hours, you may call the following numbers:

  • Debit Card: 1-888-297-3416
  • Visa Credit Card: 1-800-558-3424

Fraud Center 

  • 800-237-8990
  • Member Call Back Number: 855-293-2456
  • SMS Short Code 96923

Visa® Debit Card Activation and PIN Management

  •  800-290-7893


Visa® Debit Card Transaction Assistance

  • 800-299-4222

Verified by Visa

Verified by Visa is the easy new way to enjoy added security for all your online VISA card purchases. We are pleased to offer you this great service at no additional charge.  Register Today!

SMSGuardian Text Alerts

You can sign up to receive text alerts about certain transactions that take place on your debit card. Register your card today!